Mall Manager - Festival Plaza | Asset Management | Real Estate

Overview

Financial Performance

• Prepare Retail Operations budget including capital, manpower, expenditure, and income forecasts for Board review.
• Review budgets frequently to ensure alignment with projections and take remedial actions for any negative variances.
• Utilize experience and market trends to deliver accurate budget forecasts for revenue and expenditure.
• Instigate and manage a service charge budget and matrix ensuring all operational expenditures are recoverable from tenants.
• Assist with monthly and annual financial reports, including re-forecasting, P&L, lease abstracting, and budgeting.
• Oversee the condition and maintenance programs of key assets for optimal commercial life and salvageability.
• Tight management of debtors and focus on EBIDAT delivery.

Marketing

• Oversee mall marketing and events, ensuring proper marketing to enhance footfall and tenant sales.
• Enhance guest experience and handle guest complaints as required.
• Facilitate management of the marketing program with the Sr. General Manager and Marketing Manager.
• Maintain positive relations with the local community and stay informed about political and regulatory changes.
• Maintain excellent communication with tenants and ensure compliance with lease terms.

Operational Excellence

• Ensure external work is tendered with a minimum of three companies based on price, quality, and urgency.
• Supervise concierge department, specialty leasing department, administrative assistant, and receptionist.
• Evaluate property needs and recommend improvements, executing approved projects timely and appropriately.

Tenant Relations

• Building and maintaining positive relationships with tenants is essential for a collaborative environment.
• The Mall Manager will conduct regular meetings with tenants, provide support for visual merchandising, and facilitate communication between tenants and mall management.

Human Resource Management

• Appraise employees regularly, identify training needs, and request external training as required.
• Ensure subordinates are motivated and meet company standards.
• Provide interface and cohesiveness with numerous departments impacting Centre Management.

Report Presentation

• Present reports on tenants, income, expenditure, positioning, and competition using subordinate and market research information.