Male UAE National (with Family book) - IT Workplace Administrator

Overview

• The Administrator in Workplace Support is responsible for overseeing and coordinating the delivery of IT support services within the organization.
• This role ensures the efficient management of support requests, maintenance of workplace technologies, and adherence to service standards, thereby enabling seamless business operations and enhancing user satisfaction.
• Provide first and second-level technical support for AVDs, desktops, laptops, printers, mobile devices, and standard office applications.
• Respond to and resolve user inquiries and incidents received via the service desk, ensuring timely and effective solutions.
• Troubleshoot hardware, software, and network issues, escalating complex problems to higher-level support teams as required.
• Maintain accurate records of support activities, including incident details, actions taken, and resolutions provided.
• Ensure all resolved incidents are properly documented and closed in the ticketing system.
• Conduct root cause analysis for recurring issues and recommend preventive measures.
• Assist users with basic configuration, installation, and usage of workplace technologies.
• Perform routine maintenance and updates on workplace IT equipment to ensure optimal performance.
• Gather user feedback and support requirements, communicating relevant information to central support teams.
• Prepare regular reports on incident resolution rates, user satisfaction, and support trends to inform management decisions.