Major Incident Manager

What You Bring:

• 10+ years of experience in SRE, DevOps, IT Service Management, or IT Operations.
• Proven expertise in major incident management within large-scale enterprise environments.
• Hands-on experience with ServiceNow and Jira.
• (Desirable) Exposure to AI/ML technologies or interest in integrating AI into operational workflows.
• Practical knowledge of Grafana for system monitoring and troubleshooting.
• Good understanding of Azure, Kubernetes, APIs, and Google Cloud VMware Engine (GCVE).
• Strong grasp of IT infrastructure, including networks, middleware, servers, storage, and databases.
• Excellent problem-solving and decision-making skills, especially under pressure.
• Experience working in a global, distributed team environment.
• Familiarity with SRE, DevOps and ITIL best practices (Incident, Problem, and Change Management).
• Business knowledge in Logistics & Supply Chain Services, Terminals, Warehousing & Distribution, and Ocean & Shipping is a plus.
• Soft Skills:
• Exceptional communication skills, translating technical details into business language.
• Strong stakeholder management and crisis-handling abilities.
• Ability to thrive in fast-paced environments and handle multiple priorities.
• Adaptability to evolving technologies and a passion for delivering world-class IT services.
• Work Schedule & Flexibility:
• Shift hours: Two shifts – Morning shift starting at 06:00 IST and Afternoon shift starting at 13:00 IST.
• 5-day work schedule with 3 days off, including some weekend shifts.
• Hybrid work model: Work from home on Fridays, Saturdays, and Sundays.
• Global collaboration with teams across Mexico, Philippines, and the UK.
• Why Join Us?
• At Maersk, we offer exciting global career opportunities where you can grow and develop your skills. You'll be part of a diverse, values-driven team that supports each other and thrives on innovation and collaboration. We believe in fairness, respect, and continuous learning, providing competitive compensation, great benefits, and world-class development programs to help you reach your full potential.
• If you're ready to make an impact and grow your career, we’d love to hear from you—apply today!
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].