Maintenance Technician

About This Role

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency by putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing. It's time to make a move. Join our flow. We are looking for a Maintenance Technician to provide professional service to our customers in the Makkah, Saudi Arabia.

In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to the customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending callouts.

What will you do? Customer Relationship Management:

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real-time back reporting of work performed (at the equipment level)
• Accountable for equipment safety and performance
• Accountable for identifying site risk, and communicate them to his supervisor.
• Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure.
• Accountable for identifying “unplanned” service repairs based on the equipment needs.

Service operations:

• Accountable for the end-users and the site safety.
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes.
• Accountable for raising sales to lead to his supervisor .
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained, and in good condition .

Are you the one?

• ITI/Vocational Certificate course /Diploma in in Electrical/Electronics/Automation streams or equivalent.
• Good verbal and written English communication skills.
• minimum of 8 years’ Experience of hands-on experience in both escalators and elevators is a must with reputable brands.
• Experience in escalator handrail welding is a plus.
• Effective communication skills.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://careers.kone.com/en/