Maintenance Technician - Elevators and Escalators
Skills
About This Role
Job Description
Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.
We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.
KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions to complement our growth plans, we are looking for Maintenance Technicians with a
service mindset
to provide professional service to our customers.
In this role, you will be at the core of KONE - an everyday hero who makes peoples lives easier.
You will work towards ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on-site communication to the customer and the people using the equipment.
As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending call-outs.
Responsibilities
- Customer relationship management
- Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
- Responsible for accurate and real-time back reporting of work performed (at the equipment level)
- Accountable for equipment safety and performance
- Accountable for identifying site risks, and communicating them to his supervisor
- Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure
- Accountable for identifying “unplanned” service repairs based on the equipment needs.
- Service operations
- Accountable for the end-users and the site safety
- Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
- Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes
- Accountable for raising sales to lead to his supervisor
- Accountable for exact and timely back reporting of the work done according to the process
- Responsible for submitting timesheets based on the execution
- Responsible for keeping the service tooling, van, instruments, etc safe, maintained, and in good condition
- Responsible for regular updates of his supervisor on all relevant information
Requirements
- ITI/Vocational Certificate /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent
- Good verbal and written English communication skills
- Candidates with basic IT skills will be given a preference
- Candidates with basic digital foundation skills will be the right candidate for this position
- Minimum 2 - 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is a must
- Candidates meeting the above requirements should only apply for this position.
- *At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
- Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
- Sustainability is an integral part of our culture and the daily practice.
- We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
- In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.*
- Read more on
- ***www.kone.com/careers***
Job Details
Role Level: Entry-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.kone.com/en/ Job Function: Management Company Industry/
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