Maintenance Coordinator

Role details

Responsibilities

• Practice safe work, identify unsafe situations, and follow quality, cleanliness, health, and safety policies.
• Schedule facility and equipment inspections; create service tickets from inspection reports and monitor resolution.
• Create purchase orders for maintenance equipment and parts; assign tickets and schedule appropriate contractors or service providers.
• Maintain positive working relationships with distributors, contractors, service providers, room managers, and supervisors.
• Support maintenance tasks appropriate to training and skills and maintain a preventive maintenance schedule.
• Communicate professionally in person, by phone, and through email; confirm guest appointments and provide appropriate PPE.
• Support staff onboarding and demonstrations of daily duties, ensuring safety and SOP guidelines are followed.
• Perform housekeeping and equipment cleaning; manage stores, spare parts, and materials inventory.
• Optimize CMMS integration and prepare monthly KPI reports.

Required qualifications

• Must be a current Lush employee and flexible to work weekends, holidays, and occasional overtime.
• Must hold a valid Class 5 driver's licence and forklift, scissor lift, or walkie jack certification.
• Must be proficient in Google Suite and competent in basic mathematics.
• Must be able to identify, document, prioritize, and close tasks and demonstrate process improvement focused on root causes.
• Must have problem-solving, communication, and organizational skills and be able to manage multiple tasks.
• Must be capable of prolonged standing, bending, pulling, and pushing and accustomed to a seasonal, high-pressure environment.
• Must demonstrate reliable attendance, punctuality, adaptability to feedback, a positive attitude, and consistent daily goal achievement.
• English reading, writing, and speaking competency is required.

Preferred qualifications

• Mechanical equipment and process knowledge; one to two years of administrative or maintenance experience in cosmetics, pharmaceuticals, or food is preferred.
• Ticket-system or CMMS experience, including systems such as Hippo, is preferred.
• Familiarity with industrial mixers, pneumatic or hydraulic systems, labelling lines, and hand or powered tools is preferred.
• Knowledge of Lush's Health and Safety Program and First Aid certification are preferred.

Compensation

• Compensation is listed as CAD $55,000 per annum.

Benefits

• Benefits include product discounts, boot reimbursement eligibility, a department-specific bonus program, team events, and an Employee and Family Assistance Program.