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Mac Experience Analyst

GSK
GBR
Full-time
Mid
Hybrid
Discovered 4 days ago
azuresharepoint

Full Job Posting

Skills

  • Automation Technology, Cloud Infrastructure, Configuration Management (CM), Configuration Management Database (CMDB), Customer Service Operations, Cybersecurity, Data Analysis, Incident Management, Information Security, Information Technology Infrastructure Library (ITIL), Network Security, Service Delivery, Services Management, System Administration, Technical Support, Troubleshooting
  • Why GSK?
  • Uniting science, technology and talent to get ahead of disease together.
  • GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive.
  • We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
  • People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
  • GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
  • We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
  • Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at [email protected] where you can also request a call.
  • Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the Link where you will find answers to multiple questions we receive
  • Important notice to Employment businesses/ Agencies
  • GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
  • Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
  • Significant experience in end user computing, technology support or endpoint engineering roles with a Mac focus.
  • Deep hands-on expertise in macOS, Apple device management and enterprise Mac deployment.
  • Experience resolving complex escalated issues through to root cause.
  • Experience using device health, experience scores or endpoint telemetry to identify issues proactively.
  • Experience testing operating system and application releases before deployment to an estate.
  • Experience writing knowledge articles and guidance used by other support teams.
  • Familiarity with automation and AI assisted tooling applied to diagnostics and remediation.
  • Automation Technology, Cloud Infrastructure, Configuration Management (CM), Configuration Management Database (CMDB), Customer Service Operations, Cybersecurity, Data Analysis, Incident Management, Information Security, Information Technology Infrastructure Library (ITIL), Network Security, Service Delivery, Services Management, System Administration, Technical Support, Troubleshooting
  • Why GSK?
  • Uniting science, technology and talent to get ahead of disease together.
  • GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive.
  • We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
  • People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
  • GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
  • We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
  • Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at [email protected] where you can also request a call.
  • Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the Link where you will find answers to multiple questions we receive
  • Important notice to Employment businesses/ Agencies
  • GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
  • Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/

Preferred Qualifications

  • Apple Certifications, Apple device management, endpoint management, or related Apple certifications are specifically identified as desirable.
  • ITIL or Service Management Qualification, ITIL or equivalent service management certification.
  • Automation & AI Tooling Experience, familiarity with automation and AI-assisted tooling for device diagnostics, remediation, and operational efficiency.
  • Executive Support Exposure, experience supporting C-suite leaders and working alongside executive support teams in high-visibility environments.
  • Strong Technical Documentation & Communication Skills, ability to create clear guidance, runbooks, and knowledge content while effectively communicating technical issues to both technical and non technical audiences
  • Microsoft 365 (Teams, SharePoint, OneDrive)
  • Endpoint management (Intune, SCCM, Jamf)
  • 8dentity and access management (Entra ID/Azure AD, conditional access, Zero Trust)
  • Deep technical expertise in the specialism, with genuine curiosity about how it works.
  • Strong diagnostic skills, able to work methodically from symptom to root cause.
  • Clear written communication, able to produce guidance others can follow.
  • A user-centred outlook, judging success by whether the experience improved rather than whether the ticket closed.
  • Willingness to escalate a pattern instead of applying the same workaround again.
  • Closing Date for Applications: Sunday 1st November 2026 (COB)
  • Please take a copy of the Job Description, as this will not be available post closure of the advert.
  • When applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.
  • During the course of your application, you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process. If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact 0808 234 4391. This will help us to understand any modifications we may need to make to support you throughout our selection process.
  • #AGTech

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