M82A0: Manager Human Resources Service Center

Key Responsibilities

• Manage and oversee end-to-end workforce data transactions, governance, and mass data change processes, ensuring absolute accuracy and timeliness.
• Establish, maintain, and enforce data quality standards, Standard Operating Procedures (SOPs), and operational governance processes across the workforce data function.
• Align GCS workforce data execution and delivery with overall enterprise service delivery expectations and standards.
• Drive continuous improvement and automation initiatives to enhance data accuracy, processing efficiency, and operational performance.
• Ensure strict compliance with data privacy requirements, regional regulatory standards, and internal FedEx data governance policies.
• Monitor team performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), proactively identifying risks and resolving operational issues.
• Partner and collaborate with HRIT, Analytics, and Process teams to support global data model alignment, system updates, and reporting integrity.
• Knowledge & Experience
• Extensive experience in HR operations or workforce data management within large, complex global organizations.
• Strong expertise in HR master data management, organizational data governance, and workforce data processes.
• Proven experience leading operational HR data teams and managing performance within a shared services or GCS environment.
• High proficiency with HR information systems (e.g., Workday) and workforce data management platforms.
• Demonstrated ability to drive process standardization, data quality improvement, and operational efficiency.
• Key Skills
• Data Integrity & Integration
• AI & Data Literacy
• Continuous Improvement
• Stakeholder Orchestration
• Operational Agility
• Service Management