M365 - Technical Lead

Overview

• ü Evaluate the current level of M365 usage and maturity across the organization, find gaps and opportunities, and set success metrics and KPIs.
• ü Oversee the M365 applications and increase adoption.
• ü Develop and deliver effective communication, training, and support for M365 users, champions, and leaders.
• ü Build and manage a network of M365 champions who can support M365 adoption and best practices.
• ü Work with different teams or units to provide solutions based on their needs.
• Define project KPIs and track them during and after the project.
• ü Measure and report on the adoption and impact of M365 tools and services, using data and feedback.
• ü Identify and solve risks and issues that may affect the adoption and change process and escalate as needed.
• ü Work with IT, business, and project teams to align and integrate M365 adoption and change activities with other initiatives and processes.
• ü Keep up with the latest trends and developments in M365 and provide insights and suggestions on how to use new features and functions.
• ü Experience in designing, deploying, and supporting Microsoft Modern Workplace solutions.
• ü Analyze user feedback and usage data to find patterns, trends, and areas for improvement in M365 application adoption and engagement.
• ü Conduct regular user training sessions and workshops to promote best practices and ensure effective use of M365 tools.
• ü Provide troubleshooting support for users with technical issues with M365 applications, working with IT support teams as needed.
• ü Lead cross-functional teams in the evaluation, selection, and implementation of new M365 applications or integrations to meet changing business needs.
• ü Monitor licensing agreements and software subscriptions for M365 tools, optimizing usage and costs where possible.
• ü Monitor and measure the adoption and impact of M365 tools and services, using data and feedback, and report on the progress and outcomes.
• ü Stay informed about industry trends and emerging technologies related to M365, recommending strategies for incorporating innovations into the organization's digital workplace.
• ü Foster a culture of collaboration and knowledge-sharing among M365 users, encouraging teamwork and information exchange through digital platforms.
• ü Strong knowledge of MS 365 apps, MS Exchange, MS Teams, MS Viva, MS Intune, and MS Identity & Access Management.
• ü Maintain documentation and knowledge repositories for M365 applications, ensuring resources are current and available to users.