Luxury Advisor-HOB

About This Role

Preferred Skills:

• Knowledge of niche fragrance houses and ingredients
• Experience in clienteling / CRM tools
• Ability to create a memorable in-store experience

What We Offer:

• Opportunity to work with prestigious global fragrance brands
• Dynamic and luxury-focused work environment
• Competitive salary + incentives
• Career growth within the luxury retail sector

Requirements:

• Minimum 2–4 years of experience in luxury retail, preferably in fragrance, beauty, or fashion
• Strong passion for perfumes and scent profiling
• Excellent communication and interpersonal skills
• Proven track record in achieving sales targets
• Well-groomed with a professional and polished appearance
• Ability to deliver exceptional customer service in a fast-paced environment
• Professional proficiency in English and Arabic

Responsibilities:

• Build and maintain guest experience standards in order to build strong loyalty
• Address customers' queries about products, prices, availability, product uses, and services
• Communicate with customers to assess their needs, provide assistance in satisfying those needs an meeting or surpassing customers expectations
• Advise customers on product ranges best suited to their needs
• Demonstrate usage and benefits of various brands and products
• Generate sales, while achieving line and sales targets, using make up knowledge
• Sell-out target tracking at store level
• Generate daily sales reports
• Participate in achieving incentives
• Track post-launch sales at store level
• Ensure merchandising levels in the store are met as per the brand guidelines
• Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
• Report stock shortages using the stock order form
• Ensure stock receipt as per set procedures