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LTL Operations Coordinator

FLS Transportation Services
Illinois, USA
Full-time
Mid · 2+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Responsibilities

  • Operations Management
  • Manage all daily LTL shipment activities from order receipt through delivery.
  • Prepare and provide accurate and competitive customer rate quotes.
  • Book and dispatch LTL shipments with approved carrier partners.
  • Coordinate pickups, deliveries, appointment scheduling, and special service requirements.
  • Ensure shipment information is entered accurately into transportation management systems (TMS).
  • Tracking & Customer Support
  • Monitor shipments from pickup through final delivery.
  • Proactively track and trace shipments to identify potential service issues or delays.
  • Communicate shipment updates to customers and internal stakeholders.
  • Resolve service failures and coordinate corrective actions with carriers.
  • Invoicing & Financial Administration
  • Review carrier invoices for accuracy and compliance with quoted rates.
  • Generate and process customer invoices in a timely manner.
  • Investigate and resolve billing discrepancies.
  • Support profitability goals through accurate rating and cost management.
  • Carrier & Customer Relationship Management
  • Build and maintain strong relationships with both internal and external partners.
  • Ensure carrier performance meets service expectations and company standards.
  • Deliver exceptional customer service and responsiveness.
  • Support sales initiatives by providing operational expertise and shipment solutions.

Qualifications

  • College Degree Preferred
  • Minimum 2 years of experience in LTL transportation, freight brokerage, logistics, or supply chain operations.
  • Strong understanding of LTL carrier networks, rating structures, and service offerings.
  • Experience with transportation management systems (TMS) and freight platforms.
  • Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
  • Excellent organizational, communication, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Key Competencies
  • Attention to Detail
  • Customer Focus
  • Time Management
  • Problem Solving
  • Communication Skills
  • Team Collaboration
  • Accountability
  • Adaptability
  • Email and digital communications for job postings will only come from the @flstransport.com domain. If you want to verify that communications or a job offer are legitimately from FLS, check our company website, job posting website, or LinkedIn company page. For additional inquiries, please contact [email protected] ”

Preferred Qualifications

  • College Degree Preferred

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