Loss Prevention Operations Manager - Ontario

Position Overview

Key Responsibilities

• Lead operations and service delivery across Ontario; build consistent procedures, training, reporting, and performance standards.
• Coach and develop employees and supervisors, fostering accountability, professionalism, and continuous improvement.
• Address retail theft, organized retail crime, internal theft, fraud, and inventory shrinkage through effective strategies.
• Monitor performance and trends, improve service quality and client outcomes, and maintain client relationships.
• Support budgeting, staffing, resource allocation, and business development; ensure compliance with legislation, policies, and client requirements.

Qualifications and Experience

• 5–7 years of progressive loss prevention, asset protection, retail investigations, or related experience; 3–5 years leading teams, locations, or complex operations.
• Practical knowledge of retail loss prevention, apprehensions, internal investigations, organized retail crime, and shrink reduction.
• Experience improving programs, processes, and performance standards; operational reporting, metrics, and resource management experience.
• Strong leadership, client relationship, communication, analytical, and problem-solving skills; knowledge of Ontario legislation and best practices.
• Valid Ontario Security Guard Licence in good standing; valid driver's license and ability to travel throughout Ontario as required.

Leadership Competencies and Success

• Leadership competencies include collaboration, people focus, strategic thinking, program development, sound decision-making, accountability, integrity, and professionalism.
• Success includes a consistent provincial program, improved operational effectiveness and client outcomes, a high-performing team, stronger client relationships, and measurable improvement.

Compensation

• Salary is $85,000–$110,000 annually, commensurate with experience and qualifications.