Loss Prevention Officer

Role Overview

Key Responsibilities

• **Cash & POS Compliance**
• Monitor POS transactions, refunds, and voids for irregularities
• Ensure strict adherence to cash handling procedures
• Conduct spot checks, till audits, and cash reconciliations
• **Shrinkage & Theft Prevention**
• Identify and prevent internal theft (e.g., unauthorized discounts, free items)
• Deter external theft through visible presence and awareness
• Investigate incidents and support disciplinary processes
• **Inventory & Waste Control**
• Monitor high-value and high-usage items (coffee beans, syrups, dairy, merchandise)
• Identify patterns of waste, spoilage, or misuse
• Partner with store managers to improve stock control and ordering accuracy
• **Store Surveillance & Audits**
• Review CCTV footage (where available)
• Conduct routine operational audits (cash, stock, safety compliance)
• Ensure adherence to company policies and standard operating procedures
• **Safety & Security**
• Maintain a safe environment for customers and baristas
• Respond to incidents such as disturbances, theft, or emergencies
• Ensure emergency procedures are understood and followed
• **Training & Awareness**
• Train team members on loss prevention practices and policies
• Promote a culture of accountability and integrity
• Support onboarding of new staff on security procedures
• **Reporting & Communication**
• Prepare detailed incident reports and audit findings
• Track trends and provide recommendations to management
• Liaise with area managers and corporate teams

Requirements & Qualifications

• High school diploma or equivalent (security certification is a plus)
• 2–5 years of experience in retail, hospitality, or loss prevention
• Experience in high-volume, customer-focused environments preferred
• Familiarity with POS systems and retail audit processes
• Strong understanding of theft and fraud prevention techniques

Key Skills

• Strong observational and analytical skills
• High integrity and professionalism
• Excellent communication and interpersonal skills
• Ability to work discreetly in a customer-facing environment
• Conflict management and de-escalation skills

Working Environment

• Fast-paced, high customer traffic coffee shop
• Shift work including early mornings, evenings, weekends, and holidays
• Combination of floor presence and back-office analysis

KPIs / Success Metrics

• Reduction in shrinkage (cash and inventory)
• Compliance scores from store audits
• Reduction in policy violations
• Staff awareness and adherence to procedures
• Incident response effectiveness

Success Profile (Starbucks-Style Culture Fit)

• Customer-first mindset while maintaining security
• Calm, approachable, and professional demeanor
• Strong alignment with brand values: respect, teamwork, and accountability
• Ability to blend into operations while maintaining vigilance