Logistics Supervisor

Job Purpose

Transportation, Fleet & Distribution Operations

• Manage daily fleet dispatch planning, vehicle allocation, driver assignments, and route scheduling.
• Monitor on-time delivery performance, route efficiency, vehicle utilization, and delivery exceptions.
• Coordinate preventive maintenance, vehicle inspections, registrations, permits, insurance requirements, and breakdown follow-up.
• Monitor fuel consumption, GPS tracking, driver behavior, and fleet productivity reports.
• Ensure the proper use of HACCP-certified chilled vehicles and maintain the required operating standards.

Warehouse, Cold Storage & Dry Storage Operations

• Supervise receiving, storage, picking, staging, loading, dispatch, and inventory movement activities.
• Ensure proper utilization of cold storage, frozen storage, and food-grade dry storage areas.
• Monitor temperature logs, storage conditions, product handling, housekeeping, and stock accuracy.
• Coordinate with Production, Operations, Sales, Finance, and Quality teams to support daily requirements.
• Ensure warehouse activities are conducted in line with food safety, hygiene, and audit requirements.

Last-Mile Delivery & Route Performance

• Supervise multi-drop and short-radius last-mile delivery operations for internal routes and approved external customers.
• Monitor route density, stop efficiency, delivery windows, failed deliveries, and customer handover requirements.
• Implement corrective actions for delays, missed deliveries, returns, customer complaints, or recurring route issues.
• Support same-day, scheduled, and priority delivery models based on operational requirements.

Cold Chain, Food Safety & Compliance

• Ensure compliance with HACCP, food safety, municipality, ADAFSA, transport, health and safety, and company requirements.
• Maintain documentation for temperature control, vehicle cleanliness, delivery records, incidents, and audits.
• Coordinate with QHSE for inspections, non-conformities, corrective actions, and employee awareness.
• Ensure safe handling of chilled, frozen, and ambient food products throughout the logistics cycle.

Team Leadership & Manpower Supervision

• Supervise drivers, warehouse staff, cold store personnel, dispatch coordinators, and logistics clerks.
• Monitor attendance, overtime, shift coverage, discipline, grooming, safety behavior, and job performance.
• Coach team members, conduct toolbox talks, and support training on delivery standards, food safety, and customer service.
• Escalate manpower gaps, recurring performance issues, and operational risks to management.

Customer Service & Internal Coordination

• Act as the operational focal point for logistics service issues and daily coordination with internal departments and external customers.
• Support customer onboarding, service-level requirements, delivery instructions, route plans, and operational readiness.
• Ensure prompt response to customer complaints and timely closure of corrective actions.
• Maintain service standards in line with approved SLAs, internal transfer requirements, and business expectations.

Reporting, KPIs & Continuous Improvement

• Prepare daily, weekly, and monthly logistics reports covering delivery performance, fleet utilization, warehouse utilization, service issues, and cost drivers.
• Monitor KPIs such as on-time delivery, delivery accuracy, temperature compliance, vehicle downtime, fuel efficiency, inventory accuracy, and customer complaints.
• Recommend improvements in routing, manpower deployment, storage utilization, cost control, safety, and service quality.
• Support management with data required for cost allocation, internal SLA tracking, and Logistics Division performance reporting.

Education Level

Relevant Years Of Experience & Industry Background

Professional Certifications