Logistics & Operations Manager
Role Overview
The manager takes day-to-day responsibility for dispatch and customer fulfilment, stock control, operational organisation, factory maintenance, health and safety, and performance reporting.
The hands-on role manages and coordinates a small dispatch and operations team.
The role aims to establish scalable operational foundations that support quality, reliability, customer service, and growth.
Initially, the postholder works closely with the Production & Purchasing Director, then takes increasing ownership as they learn the business.
Key Skills for This Role
Full Job Posting
Organisation
Nature's Laboratory describes itself as a values-led organisation working across natural health, research, and sustainable manufacturing.
Purpose of the role
The manager takes day-to-day responsibility for dispatch and customer fulfilment, stock control, operational organisation, factory maintenance, health and safety, and performance reporting.
The hands-on role manages and coordinates a small dispatch and operations team.
The role aims to establish scalable operational foundations that support quality, reliability, customer service, and growth.
Initially, the postholder works closely with the Production & Purchasing Director, then takes increasing ownership as they learn the business.
Dispatch and fulfilment
- Run dispatch and ensure timely, accurate customer order fulfilment.
- Organise picking, packing, checking, and order preparation, and set daily priorities.
- Monitor outstanding, urgent, overdue, and delayed orders and prevent unnecessary delays.
- Liaise with Royal Mail, couriers, and approved delivery providers; complete shipping documentation accurately.
- Track and resolve delayed, damaged, or failed deliveries and improve recurring fulfilment issues.
- Cover production operative work, including making and packaging products, when needed.
Customer service and stock
- Act as the operational contact for order, dispatch, and delivery queries and coordinate their resolution.
- Work with Customer Services and Sales to provide updates; contact customers where appropriate.
- Maintain accurate stock information and coordinate cycle counts or full stocktakes as needed.
- Monitor finished goods, packaging, and operational stock; investigate discrepancies and identify shortages.
- Keep stock and storage areas organised, clean, clearly identified, and maintained.
- Provide stock information to the Production & Purchasing Director to support purchasing and production decisions.
Operations and team leadership
- Support day-to-day operations and manage, organise, and support a small operational and fulfilment team.
- Allocate work according to priorities and available resources, communicate daily priorities, and monitor progress.
Requirements
- Able to take day-to-day responsibility for multiple operational areas in a practical, hands-on management role.
- Able to manage and coordinate a small team involved in dispatch and operations.
- Demonstrates initiative, organisation, problem-solving, and leadership.
- Willing to learn the company's products, systems, people, and ways of working, then take increasing ownership of assigned areas.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career