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Logistics Operations Manager

Google
Haskell, USA
Manager · 7+ years experience
Onsite
USD 136000-196000 / year
Discovered 2 weeks ago
Communication

Full Job Posting

Responsibilities

  • Manage daily logistics operations, material flow, and third-party logistics (3PL) warehouse/data center vendors, including overseeing budgets, invoices, and capital improvements.
  • Monitor service level agreements (SLAs), key performance indicators (KPIs), and vendor scorecards to ensure business continuity and build business cases for process and logistics improvements.
  • Design and execute comprehensive forward and reverse logistics strategies aligned with the organization's long-term business goals.
  • Drive technology-driven automation, reduce MTTR, optimize capacity, and eliminate obstacles in material flow to lower operational costs.
  • Partner with internal Google teams, carriers, and external vendors to align priorities, reduce delivery cycle times, and scale operations efficiently (requires 25% travel).

Minimum qualifications:

  • Bachelor's degree in Business, Operations, Engineering, or equivalent practical experience.
  • 7 years of experience analyzing data and generating business insights.
  • 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.
  • 5 years of experience in vendor management, global operations management or program management within, high-volume service delivery environments.

Preferred qualifications:

  • MBA or Master's degree in a related field or CSCMP certification.
  • Certified Lean Six Sigma (Green/Black Belt) or PMP certification, with demonstrated success in business process re-engineering, quality management frameworks or capacity modeling.
  • Experience in trust and safety, content moderation, risk management, or high-volume customer support operations.
  • Strong experience in data analytics, capacity modeling, and leveraging data to solve complex operational tests.
  • Deep expertise in capacity planning, OpEx budget management, and vendor contract performance governance.
  • Strong executive presence with exceptional written and verbal communication skills; proven ability to influence cross-functional leadership (e.g., Legal, Engineering, Product).

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