Logistics & Customer Service Representative
Skills
About This Role
Job Brief
We are looking for an experienced Logistics & Customer Service Representative to support international trade operations and ensure smooth coordination between suppliers, customers, and logistics partners.
Job Responsibilities
- **Place purchase orders with international suppliers**
- (mainly China, India, and other overseas markets).
- Follow up on shipments and coordinate delivery timelines.
- Prepare and
- review shipping documents
- such as
- Bills of Lading, invoices, packing lists, and shipping markings.
- **Send Proforma Invoices (PFI)**
- to customers.
- Communicate with customers on shipment progress, delivery schedules, and order updates.
- Handle and resolve shipment-related issues, delays, or documentation discrepancies.
- **Coordinate Letter of Credit (LC) issuance and related documentation**
- with banks, suppliers, and customers.
- Work closely with freight forwarders, shipping lines, and internal teams to ensure smooth order execution.
- Maintain accurate records and update order details in the ERP system.
Job Requirements
- Minimum
- 5 years of experience in international trade, logistics, or customer service.
- Good
- understanding of shipping documentation, Incoterms, cargo insurance, and Letter of Credit processes
- .
- Experience using ERP systems, preferably Microsoft Dynamics 365 (D365).
- Fluent in English (written and spoken).
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