Logistics Customer Service
Skills
About This Role
Role Overview
We are looking for a proactive and detail-oriented Logistics Customer Service Executive who will handle customer communication, shipment coordination, and documentation.
The role also involves proactive outreach to customers to provide shipment updates and generate repeat business.
• Customer Communication & Outreach
- Act as the primary point of contact for customers regarding shipments
- Proactively call customers to provide shipment updates
- Conduct cold calls to existing and potential customers to generate business
- Build and maintain strong customer relationships
- Shipment Coordination
- Coordinate with warehouse, transport, and operations teams
- Monitor shipments from dispatch to delivery
- Ensure timely pickups and deliveries
- Documentation
- Prepare and process shipping documents, including Airway Bills (AWB)
- Ensure accuracy in shipment details and documentation
- Maintain shipment records in Excel
- Issue Resolution
- Handle delays, damages, or lost shipments
- Address customer concerns and provide timely solutions
- Ensure high levels of customer satisfaction
• Reporting & Follow-ups
- Track shipment status and updates using Excel
- Follow up on pending shipments and customer inquiries
- Generate daily/weekly reports
Requirements
- Bachelor's degree in Logistics, Supply Chain, Business, or related field
- 1–4 years of experience in logistics / courier / freight industry
- Experience in preparing Airway Bills (AWB) is mandatory
- Comfortable with cold calling and customer follow-ups
- Strong communication and negotiation skills
- Proficiency in Microsoft Excel
- Ability to work in a target-driven environment
Preferred Skills
- Knowledge of domestic and international shipping processes
- Sales-oriented mindset with customer handling experience
- Strong coordination and multitasking ability
- Attention to detail
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