Lobby Manager
Skills
About This Role
Operational Supervision
Managing the lobby area, monitoring staff performance (receptionists, bellhops, and concierges), and organizing their work schedules.
Guest Experience
Greeting and welcoming guests, professionally handling complaints and issues, and working to enhance the hotel's image.
Reception Procedures
Ensuring the accuracy and smoothness of check-in and check-out processes.
Coordination
Liaising with Housekeeping to ensure room availability and with Maintenance to ensure the lobby is clean and aesthetically pleasing.
Crisis Management
Acting as Duty Manager to handle any emergencies or issues during working hours.
Training and Follow-up:
Training new employees, enhancing team efficiency, and monitoring compliance with hotel policies and quality standards.
Reporting
Preparing daily performance reports and closing the shift.
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