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Lobby Ambassador

AccorHotelDoha, QAT1 weeks agoMid-Senior
Mid-Senior

Welcome guests with warmth, provide assistance, coordinate with teams, and ensure luxury standards while possessing strong communication and customer service skills.

Skills

Lobby Ambassador

About This Role

Overview

Welcome guests with professionalism, warmth, and genuine hospitality.

Anticipate guest needs and provide proactive assistance during arrival and departure.

Escort or guide guests to reception, concierge, lounges, restaurants, and hotel facilities.

Assist guests with hotel information, services, and local attractions.

Coordinate with Front Desk, Concierge, Bell Desk, and Security teams for smooth operations.

Manage lobby traffic and maintain guest comfort during busy periods.

Provide personalized attention to VIP, VVIP, and long-stay guests.

Handle guest concerns courteously and escalate issues when necessary.

Ensure the lobby appearance and ambiance meet luxury standards.

Maintain excellent grooming, etiquette, and brand presentation at all times.

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