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Loan Servicing Analyst

JPMorgan Chase
Columbus, USA
Full-time
Mid
Onsite
Discovered Yesterday

Full Job Posting

Job responsibilities

  • Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.
  • Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
  • Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.

Required qualifications, capabilities, and skills

  • Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
  • Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
  • Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.

Preferred qualifications, capabilities, and skills

  • Previous experience withing the corporate lending, equipment finance, or other lending services.
  • Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
  • Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences.
  • Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.
  • Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.
  • Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

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