LMS Product & Solutions Analyst (DWI PSA)

About the company

Position summary

LMS administration and learner support

• Configure and maintain learning plans, curricula, audiences, assignments, due dates, recurrence settings, and completion requirements.
• Upload, configure, test, publish, version, update, and retire approved courses, resources, and supporting materials.
• Verify course settings, metadata, links, files, completion rules, assignments, and learner access before release.
• Maintain learner records, investigate discrepancies, resolve assigned system cases, document actions, and escalate issues requiring policy or technical intervention.
• Provide support and guidance to learners, customers, instructors, administrators, and internal teams.

Reporting, analytics, and data quality

• Develop and maintain reports, dashboards, and key performance indicators in Salesforce, LMS platforms, and contracted solutions.
• Analyze trends, risks, gaps, and opportunities and translate findings into actionable insights for leadership and operational teams.
• Support customer, program, compliance, and operational reporting needs.
• Validate, reconcile, and monitor data accuracy and document recurring report definitions, sources, validation steps, owners, and processes.

Business analysis and technology solutions

• Partner with stakeholders to identify business needs, desired outcomes, system requirements, and process constraints.
• Facilitate discovery and document requirements, workflows, user stories, process maps, and current- and future-state needs.
• Translate business needs into technology recommendations and clarify requirements and acceptance criteria with stakeholders, IT, vendors, and technology partners.
• Evaluate technology capabilities and improvement opportunities, considering user impact, benefits, risks, dependencies, and implementation.
• Document integrations and data flows at the business and functional level, including sources, destinations, key fields, dependencies, schedules, owners, and known failure points.
• Act as DWI’s business liaison to APM IT by documenting needs, coordinating business-side testing, communicating priorities, and tracking issues through resolution.

Process improvement

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Requirements

• Support learning technology and business systems, including Salesforce, the LMS, and other contracted technology solutions.
• Gather and document stakeholder needs, requirements, workflows, user stories, process maps, and acceptance criteria.
• Develop and maintain reports, dashboards, and performance indicators, and validate data across systems.
• Provide support and guidance to learners, customers, instructors, administrators, and internal teams.