Limousine Operations Supervisor

Job Summary

Key Responsibilitiesoperations Management

• Supervise and coordinate daily limousine operations to ensure timely and efficient service delivery.
• Monitor booking schedules, trip assignments, and vehicle availability.
• Ensure all transportation services are conducted according to company standards and client requirements.
• Handle operational issues and implement corrective actions when necessary.

Driver Supervision

• Supervise, support, and monitor chauffeurs' performance and conduct.
• Prepare driver schedules, duty rosters, and trip allocations.
• Conduct driver briefings and ensure compliance with company policies.
• Assist in recruiting, onboarding, and training new chauffeurs.

Fleet Management

• Monitor vehicle utilization, maintenance schedules, and inspection records.
• Coordinate with maintenance teams to ensure all vehicles are clean, safe, and roadworthy.
• Track fuel consumption, vehicle condition, and operational costs.
• Ensure all vehicle documentation, permits, and insurance records are current.

Customer Service

• Ensure high-quality customer service and professional chauffeur presentation.
• Handle customer inquiries, complaints, and service recovery actions.
• Maintain strong relationships with corporate clients, hotels, travel agencies, and VIP customers.
• Monitor service quality and customer feedback.

Compliance & Safety

• Ensure compliance with transportation regulations, company policies, and safety standards.
• Monitor driver licenses, permits, and training certifications.
• Investigate incidents, accidents, and customer complaints, preparing reports as required.
• Promote a culture of safety and professionalism.

Reporting & Administration

• Prepare daily, weekly, and monthly operational reports.
• Maintain accurate records of trips, driver attendance, fleet performance, and customer feedback.
• Assist management in implementing operational improvements and cost-control measures.

Requirements

• Minimum **3–5 years of experience** in limousine services, transportation operations, fleet management, or a similar role.
• Proven supervisory experience managing drivers and transportation staff.
• Strong knowledge of fleet operations, scheduling, and customer service.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office and transportation/fleet management software.
• Valid UAE driving license is preferred.

Preferred Skills

• Fleet coordination and route planning.
• Team leadership and staff management.
• Customer relationship management.
• Operational reporting and documentation.
• Conflict resolution and decision-making.
• Time management and organizational skills.

Employment Type:** Full-Time

Experience

• Limousine Supervisor: 3 years (Required)