Lifestyle Concierge-Receptionist
Skills
About This Role
Job Summary
The Lifestyle Concierge serves as the first point of contact for visitors and tenants, combining responsibilities of guest relations and front desk reception.
This role is responsible for delivering a premium customer experience by assisting with inquiries, managing requests, and ensuring smooth day-to-day front-of-house operations, including coordination of maintenance and housekeeping services.
Key Responsibilities
- Greet and welcome visitors, tenants, and clients in a warm and professional manner.
- Manage front desk operations including check-ins, registrations, and inquiries.
- Handle customer requests, bookings, and service coordination efficiently.
- Act as a liaison between guests and internal departments to ensure timely service delivery.
- **Receive, log, and follow up on maintenance and housekeeping requests**
- , ensuring timely resolution.
- **Coordinate with maintenance and housekeeping teams**
- to address issues and track completion.
- **Handle and resolve complaints related to maintenance, cleanliness, and services**
- , escalating when necessary.
- Provide information about facilities, services, and nearby amenities.
- Maintain a clean, organized, and presentable reception area at all times.
- Support events, tenant engagement activities, and special arrangements when required.
- Ensure adherence to company standards of hospitality and customer service excellence.
Qualifications & Requirements
- 6 months to 3 years of relevant experience in hospitality, guest relations, or front desk roles.
- Fluency in English is required
- Previous experience in the hospitality sector is highly preferred.
- Strong communication and interpersonal skills.
- Presentable, customer-oriented, and service-driven personality.
- Ability to multitask and work under pressure in a fast-paced environment.
Preferred Profile
A proactive and detail-oriented individual with a passion for hospitality and delivering exceptional guest experiences.
The ideal candidate should be approachable, professional, and capable of managing guest needs while ensuring efficient coordination of operational services.
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