Life Sciences Program Manager/Program Executive

Role overview

Responsibilities

• Use AI tooling and agentic workflows to optimize delivery and reduce manual overhead.
• Set program strategy, management approach and governance; align stakeholders on objectives, outcomes and KPIs.
• Manage executive-facing customer communications, including C-suite expectations, performance and issue resolution.
• Lead and mentor cross-functional Professional Services teams and contribute to delivery methodologies.
• Meet contractual commitments and manage bid-versus-delivered margins.
• Drive adoption of AI and agentic capabilities and align IT strategy and governance with Life Sciences needs.
• Proactively manage risks and recommend actions to leadership.
• Develop mutual-value opportunities with Sales, Success, Technology and Product teams.

Required qualifications

• Bachelor’s degree or equivalent practical experience.
• 12+ years of professional services or consulting delivery, accountable for program financials, risk, scope and customer outcomes.
• 5+ years of direct Life Sciences experience in pharma, biotech, medtech or related sectors.
• 5+ years leading large cross-functional delivery teams across geographies and workstreams, including third-party system integrators.
• Proven leadership of complex enterprise programs with budgets of $10M+.
• Engagement financial management experience covering forecasting, revenue control, earned value analysis and margin management.
• End-to-end knowledge of system development, implementation and operational readiness in regulated Life Sciences environments.
• Strong executive presence and communication skills; the source text is truncated mid-qualification.