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Life Sciences Program Manager/Program Executive
Salesforce
GBR
Full-time
Manager · 12+ years experience
Onsite
Discovered 2 weeks ago
CommunicationSalesforce
Key Skills for This Role
CommunicationSalesforce
Full Job Posting
Key Responsibilities
- Strategic Program Governance & Executive Delivery
- Own end-to-end program delivery and execution for multi-million-dollar ($10M+) complex Life Sciences transformations.
- Lead executive steering committees and maintain trusted advisory relationships with customer C-suite executives, business sponsors, and IT leaders.
- Define program strategy, governance frameworks, delivery methodologies, and key success metrics aligned with customer outcomes.
- Manage engagement P&L, contract commitments, revenue forecasting, earned value analysis, and bid-versus-delivered margins.
- AI Innovation & Operational Transformation
- Embed AI productivity tools and agentic workflows into delivery operations to improve team efficiency and model outcomes for customers.
- Guide customers in adopting Agentforce and Life Sciences platform capabilities to modernize field engagement, commercial operations, and clinical workflows.
- Align IT strategy, business processes, and governance to drive solution adoption and measurable business impact.
- Team Leadership & Cross-Functional Collaboration
- Lead, mentor, and inspire cross-functional project teams and partner resources across global geographies without direct positional authority.
- Drive alignment across internal Salesforce functions—including Sales, Customer Success, Product, and Support—to operate seamlessly as One Salesforce.
- Contribute reusable artifacts, delivery frameworks, and operational best practices to elevate service delivery standards across the organization.
- Risk Management & Opportunity Identification
- Proactively identify, communicate, and mitigate program risks through structured governance and actionable mitigation plans.
- Partner with Sales and Account Teams to identify account expansion opportunities that support long-term customer success.
Required Qualifications
- 12+ years of experience in professional services or management consulting delivery, with direct accountability for enterprise program execution, risk management, scope governance, and financial outcomes.
- 5+ years of direct industry experience within Life Sciences (pharmaceuticals, biotechnology, medtech, or healthcare) with deep understanding of commercial, operational, or regulatory priorities.
- Demonstrated track record of leading large, complex enterprise programs ($10M+ scope) from inception through operational readiness.
- Hands-on experience applying AI productivity tools, automation, or modern software tools within program delivery contexts.
- Proven experience managing program P&L, earned value metrics, revenue forecasting, and delivery margins.
- Demonstrated success leading large, cross-functional delivery teams—including third-party system integrators—across multiple regions without formal positional authority.
- Executive presence with exceptional written and verbal communication skills, capable of facilitating steering committees and translating complex technical concepts for executive stakeholders.
- Education: Bachelor’s degree or equivalent practical experience.
Preferred Qualifications
- Hands-on experience implementing enterprise AI platforms or autonomous agentic workflows (e.g., Salesforce Agentforce) within regulated industry environments.
- Subject matter expertise in Life Sciences commercial operations, including HCP engagement, field enablement, territory management, MSL workflows, and compliance controls.
- Familiarity with Salesforce Life Sciences Cloud or specialized industry CRM platforms.
- Professional certifications in program management or agile delivery (e.g., PMP, PgMP, SAFe).
- Experience in outcomes-based or fixed-fee delivery models requiring proactive margin control and change management.
- Salesforce certifications (e.g., Salesforce Administrator, Sales Cloud, Service Cloud, Life Sciences Cloud) are advantageous; role-relevant certification pathways and continuous learning are fully supported post-hire through the global education reimbursement program.
- Additional Information
- Travel: Up to 25% expected, subject to customer and program requirements.
About Salesforce
Technology10,001+Founded 1999
Salesforce is the #1 AI CRM, helping companies become Agentic Enterprises where humans and agents drive success together through a unified AI, data, and Customer 360 platform.
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