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Lien Resolution Coordinator

ZipLiens
Somerset, USA
Full-time
Junior · 1+ years experience
Remote
Discovered 4 days ago

Full Job Posting

Responsibilities:

  • File Support
  • Request liens and handle follow-ups with agencies, lienholders, and payers, including portal-based work for Medicaid, Medicare, and other agencies.
  • Prepare and track document requests, including records, itemized bills, and payment ledgers.
  • Verify provider, payer, and agency contact details, and keep them current in the portal.
  • Review claims, billing, medical records, and legal documents to flag missing, duplicate, or inconsistent information, and raise issues with Strategists early.
  • Strategist & Customer Support
  • Take on file steps delegated by Strategists, and keep files moving between handoffs.
  • Support Strategists on assigned files, including joining customer calls, taking notes, and other support needs as assigned.
  • Prepare draft correspondence, reduction requests, and dispute documents for Strategist review.
  • Track settlement activity, deadlines, and follow-ups.
  • Workflows & Collaboration
  • Help build and refine the team’s workflows, including the steps and standards for the Lien Resolution Coordinator role.
  • Work with Agency Management, applying agreed standards and procedures in daily contact with agencies and lienholders.
  • Support collaboration with medical review and audit as part of file handling.
  • Test new tools and R&D initiatives as they’re introduced, and share feedback on what works in practice.
  • Look critically at the work: notice when something looks off, spot repetitive or manual steps, and suggest improvements.
  • Standards
  • Keep file activity accurately documented in the portal, following internal processes and regulatory guidelines.

Qualifications

  • 1+ years of experience in lien resolution, personal injury, insurance, medical billing, or a related field.
  • Strong attention to detail, with the judgment to spot inconsistencies and raise issues early.
  • A customer-first mindset and confidence communicating with customers, providers, agencies, and payers by phone, email, and on calls.
  • Clear, professional written communication, including drafting correspondence.
  • Organized and able to manage multiple files and priorities while meeting deadlines.
  • A bias toward continuous improvement. Comfortable on a small, collaborative team where processes are still being defined, and willing to dig in, try fixes, and see them through.
  • Comfortable learning new tools and giving feedback as they’re built.
  • Familiarity with case management software, Microsoft Office, or Google Workspace.
  • Experience with Medicare, Medicaid, or other agency and payer portals is a plus.
  • Bachelor’s degree preferred.

Benefits

  • Private Health Care Plan (Medical, Dental & Vision)
  • Company HSA contributions for HDHP participants
  • Flexible Spending Accounts (Health & Dependent Care)
  • Company-Paid Short-Term Disability Coverage
  • Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options
  • 401(k) Plan with Company Match
  • Paid Time Off (Vacation, Sick Time & 10 paid Holidays)
  • Parental Leave
  • Pay Disclosure: The total base salary range for this role is $51,000 - $69,000 annually, with opportunity for a quarterly discretionary bonus. Final compensation will be determined based on skills and experience.
  • Work Authorization: Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future.

Preferred Qualifications

  • Experience with Medicare, Medicaid, or other agency and payer portals is a plus.
  • Bachelor’s degree preferred.

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