Licensing Executive

Job Description

• General Responsibilities
• Implement the operational requirements for Licensing, in line with the overall Licensing strategy, vision and goals.
• Work collaboratively with the Licensing team, to ensure smooth and on-time delivery of services to applicants
• Provide metrics and supporting documents to the Head of Licensing, to support with the monthly KPI reports
• Application Processing and Review
• Review license applications for completeness, eligibility, and accuracy based on category-specific criteria.
• Validate submitted documentation and flag any inconsistencies or omissions for applicant correction.
• Assign license types based on operational descriptions provided by the applicant.
• Ensure reviews are completed within SLA timelines.
• Escalate unusual or ambiguous cases to the Head of Licensing for further guidance.
• Platform and RecordManagement
• Enter and update application status in the centralized digital licensing platform.
• Maintain secure and traceable records of application data, supporting documents, and correspondence.
• Log and resolve system errors or flagged data discrepancies.
• Conduct audits of license records to ensure proper tagging and archival.
• Generate periodic activity reports as assigned.
• Stakeholder Interaction and Support
• Respond to applicant inquiries via the support hub, chatbot escalations, or direct contact.
• Guide applicants on documentation standards, form errors, or process timelines.
• Coordinate with content, permit, or legal teams on cross-cutting licensing cases.
• Contribute to the improvement of FAQs and instructional content.
• Log frequent queries and recommend updates to application forms or help materials.
• Operational Reporting
• Track rejection and revision rates by license type and reason.
• Identify trends in common errors or delays and flag for process improvement.
• Contribute to monthly performance reporting by providing raw data and qualitative observations.
• Participate in internal licensing team quality reviews and case audits.
• Ensure all approvals or rejections are accurately coded and justified.

• Regulatory Knowledge Application

• Apply knowledge of licensing policy, eligibility rules, and license scope boundaries.
• Stay updated on changes to license types, documentation requirements, or processing rules.
• Ensure decision-making is aligned with the most current regulatory framework.
• Flag policy interpretation questions to the Head for legal coordination.
• Participate in periodic training on licensing updates and platform changes.

Qualifications

• Bachelor’s degree in Public Administration, Media, or Business
• Platform or CRM tool training/certification is a plus

About Dubai Media Council

Schedule-Time