Library Programmer

About the Department

Position Duties

• Assists patrons, processes book requests, researches databases to determine availability of items, answers general reference questions, circulates materials, receives and verifies payments for library fines and fees, including credit card transactions, and creates patron records. Provides excellent customer service. Assists library patrons in the use of library computers and specialized software. Answers basic computer, technology, or Internet-related questions. Provides instruction in the use and operation of library reference tools, online computer catalogs, electronic databases, and other library resources. Creates, develops, and conducts programs under the direction of a supervisor. Develops and conducts special programs, events and activities, library skills sessions, and story times. Delivers programs and presentations on and offsite to community and school groups. Under the direction of a supervisor, manages special projects, special assignments, and grants as needed. Handles complex customer service problems such as resolving fee disputes. Provides information and interpretation concerning library policies and procedures. Assists in the selection of materials for purchase for the library collection. Performs basic cataloging. Provides statistical information on library materials, programming, and general information. Trains, monitors, and assists with library volunteers. Provides lead supervision in the absence of supervisor or manager over staff and facility. Staffs customer service desk, provides instruction to library patrons on the use of self-service kiosks. Prepares handouts/activity sheets, creates flyers and promotional materials for the library and updates and posts on library social media sites. Provides backup for reconciling library deposit and provides courier service between libraries. Performs other duties as assigned. To view the full job description and learn more about the responsibilities and qualifications, please click to view the Class Specification here .

Minimum Qualifications

• Associate’s Degree or any equivalent combination of experience, education, and technical training which provides the required knowledge, skills, and abilities, may be considered. One (1) year of library experience in a public contact environment, which includes explaining and interpreting policies and/or resolving conflicts; One (1) year of customer service experience with delivering library programs. Experience in a similar field may replace library experience. Bilingual speaking skills (Spanish) preferred.

Benefits

• The City of Avondale offers a comprehensive benefits package with outstanding health and wellness benefits, financial perks, work-life balance, and more. Explore our Benefits Guide for full details! For additional information, visit our website .

Supplemental Questions