Library Data Analyst

Principal Duties and Accountability

• To provide a warm welcome to all patrons and visitors and create a positive first impression of the Library.
• To take ownership of general library enquiries and issues: use judgment and initiative in determining the most effective resolutions.
• To explain the facilities provided by the range of self-service equipment and provide training to patrons in their use.
• To assume delegated responsibility for ensuring that the appropriate policies and standards are adhered to.
• Organise and execute daily circulation activities: maintain the Library collection and equipment (including shelving, storage, and security of stock, plus computers, printers and copiers); carry out routine checks and resolve or escalate issues in line with agreed procedures.
• Collect, clean and maintain library data (e.g. circulation, e-resource usage, collection acquisitions), ensuring accuracy, consistency and clear documentation.
• Run routine reports from library systems (e.g. Ex Libris Alma, Primo, LibApps), and build and maintain Excel spreadsheets and simple dashboards to track library KPIs.
• Prepare data, tables and charts for the Library annual report, MoHESR returns and audit reports, for review by the Assistant Library Manager.
• Use approved generative AI tools (e.g. Microsoft Copilot) for drafting and data tidying, checking all outputs for accuracy and following MDX data protection and AI-use policies
• Identify repetitive library tasks and propose workflow automation (e.g. Microsoft Power Automate); document and maintain approved automations and train colleagues in their use.
• Compile and maintain accurate reading lists and prepare related textbook orders in coordination with faculty.
• Participate in the development of library goals, policies and priorities, and contribute to project groups and quality improvement initiatives as required.
• Develop and maintain appropriate procedure manuals, including for data and reporting processes.
• Serve as standby to the MDX Reception Desk.
• Represent the Library to other University units and at professional meetings as required.
• Promote and maintain safety in the workplace.
• Participate in relevant staff development activities and develop new skills and competencies to meet the changing needs of the service; assist in the training and mentoring of new staff and / or interns.
• Undertake any other duties commensurate with the grade of the post as requested by University management.

Qualifications Required

• Relevant post-secondary degree qualification.
• Related and appropriate practical experience in a Library or university environment.

Disposition

Knowledge, Skills and Experience

• A recognised post-secondary degree qualification in any discipline.
• Experience of working with data, including cleaning, analysing and reporting it, gained through study, placement or work.
• Proven interpersonal skills, including the ability to interact persuasively and sensitively with students and staff at every level.
• Proven knowledge and experience of computers, printers, and copiers.
• Excellent knowledge of Microsoft Word applications.
• Good proficiency in Microsoft Excel, including XLOOKUP, IF, COUNTIF, pivot tables and data cleaning.
• Excellent written and verbal skills.
• Excellent knowledge of databases and web-based resources and interfaces.
• Interest in using AI and automation tools to improve processes, with awareness of the need to check outputs and protect data.
• Ability to work as a good team member with commitment to achieving excellence.
• Accurate and methodical with a practical approach and an enthusiasm for providing high quality library services.
• Ability to prioritise and manage workload.
• Ability to take initiative, with minimum supervision.
• Good understanding of the needs of a diverse, international student body and cultural diversity issues.

Desirable: