Liability Claims Specialist

Manage a portfolio of complex liability and recovery claims with a proactive and member-focused approach.

Handle reinsurance activities, including daily management, monitoring, and notifications.

Build and maintain productive relationships with legal advisors, solicitors, and service providers.

Provide guidance and support to Home Claims Specialists, Home Assessors, and Team Leaders.

Identify opportunities for process improvement to maximise claim recoveries.

Ensure compliance with claims guidelines, service standards, and the Insurance Code of Practice.

Proven ability to work collaboratively in a customer service-focused team.

Strong relationship management skills with members, staff, and suppliers.

Analytical mindset and the ability to make sound commercial decisions.

Excellent problem-solving abilities and attention to detail.

Strong organizational and planning skills with the ability to adapt in a dynamic environment.

Resilience in handling difficult conversations and managing competing priorities.

Demonstrated understanding of liability claims management is advantageous.

Familiarity with insurance contracts and general insurance legislation is desirable.

Certificate IV or Diploma in General Insurance (ANZIIF endorsed) is desirable.

A workplace culture where our people feel valued, respected and empowered

Work in flexible ways that meet work/life commitments and support wellbeing

Be part of a purpose led organisation that gives back to the WA community

An environment that values ongoing career development

Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services

Opportunities for community engagement and corporate volunteering