Liability Claims Rep III

The Regional Administration Division is accepting applications for a Liability Claims Rep III. We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 20 years ahead for the future of the metropolitan area and provide regional parks and trails, transportation, wastewater, and housing services. More information about us on our website. We are committed to hiring and supporting a diverse workforce that reflects the communities we serve. Risk Administration is responsible for identifying and evaluating the Council's exposure to loss through risk control and risk financing methods. The department develops, recommends, and implements appropriate risk management strategies and programs to protect the agency from the adverse impact of loss. The department self-administers all auto liability and workers' compensation claims. How your work would contribute to our organization and the Twin Cities region: This Liability Claims Rep III administers high exposure, complex claims within Metropolitan Council's self-insured program; receives, evaluates and investigates auto and general liability property damage and injury claims. They continue to build a mastery of skills and insurance knowledge required of this position and facilitate the continuous development of others. The position will lead and implement process improvement initiatives.

Investigates and administers liability, no-fault, and property claims, auto and general liability claims affecting the Council; determines eligibility, administers and evaluates high exposure, complex claims and determines compensability. Analyze and evaluate factual evidence to complete a thorough investigation. Negotiate efficiently to obtain best litigation outcome. Train and coach less experienced Claim Representatives. Maintain business partner relationships to establish rapport with both internal and external customers. Identify, research, analyze and evaluate potential risk or loss exposure for current and potential future activities and operations. Recommend risk management initiatives to management. Assist with various projects, general requests for information and other tasks as assigned.

Investigates and administers liability, no-fault, and property claims, auto and general liability claims affecting the Council; determines eligibility, administers and evaluates high exposure, complex claims and determines compensability.

Analyze and evaluate factual evidence to complete a thorough investigation.

Negotiate efficiently to obtain best litigation outcome.

Train and coach less experienced Claim Representatives.

Maintain business partner relationships to establish rapport with both internal and external customers.

Identify, research, analyze and evaluate potential risk or loss exposure for current and potential future activities and operations.

Recommend risk management initiatives to management.

Assist with various projects, general requests for information and other tasks as assigned.

Union/Grade : AFSCME / Pay Grade H FLSA Status : Exempt Safety Sensitive: No Full Salary Range: $42.58 - $69.09 hourly / $88,566.40 - $143,707.20 annually Work Environment : Work is performed in a standard office setting. Some positions may require travel between primary work site to other sites. Physical Requirements : Regularly required to sit for long periods, stand/walk occasionally, speak, hear normal conversation and telephone ring tones, operate a computer and other office equipment, reach with hands/arms frequently below chest height and occasionally overhead, must occasionally lift/carry/push/pull up to 10 pounds, must have adequate close vision for reading and computer work. The responsibilities listed are typical of the positions included in the job classification; however, not all duties are necessarily performed by each specific position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Regular attendance is an essential responsibility. What steps the recruitment process involves: 1. We review your minimum qualifications. 2. We rate your education and experience. 3. We conduct a structured panel interview. 4. We conduct a selection interview. Once you have successfully completed the steps above, then: If you are new to the Metropolitan Council, you must pass a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation. If you are already an employee of the Metropolitan Council, you must pass a criminal background check if the job you're applying for is safety-sensitive, is a supervisory or management job, is in Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position. IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration. The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women and veterans to apply. If you have a disability that requires accommodation during the selection process, please email [email protected] .

Union/Grade : AFSCME / Pay Grade H FLSA Status : Exempt Safety Sensitive: No Full Salary Range: $42.58 - $69.09 hourly / $88,566.40 - $143,707.20 annually

Work is performed in a standard office setting. Some positions may require travel between primary work site to other sites. Physical Requirements :

Regularly required to sit for long periods, stand/walk occasionally, speak, hear normal conversation and telephone ring tones, operate a computer and other office equipment, reach with hands/arms frequently below chest height and occasionally overhead, must occasionally lift/carry/push/pull up to 10 pounds, must have adequate close vision for reading and computer work. The responsibilities listed are typical of the positions included in the job classification; however, not all duties are necessarily performed by each specific position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Regular attendance is an essential responsibility.

1. We review your minimum qualifications. 2. We rate your education and experience. 3. We conduct a structured panel interview. 4. We conduct a selection interview.

Once you have successfully completed the steps above, then: If you are new to the Metropolitan Council, you must pass a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation. If you are already an employee of the Metropolitan Council, you must pass a criminal background check if the job you're applying for is safety-sensitive, is a supervisory or management job, is in Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position. IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration. The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women and veterans to apply. If you have a disability that requires accommodation during the selection process, please email [email protected] .

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Yes

No

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A bachelor's degree in a related field of study AND four (4) years of experience in claims management.

An associate degree in a related field of study AND six (6) years of experience in claims management.

A high school diploma/GED AND eight (8) years of experience in claims management.

Some education and experience in claims management.

None of the above.

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Experience with the principles, practices, processes and laws related to general liability, property damage and no-fault in the State of Minnesota.

Experience with federal, state and local laws and regulations pertaining to risk management.

Experience with claim adjustment, claim investigation and claim management.

Strong technical claims knowledge to resolve complex legal issues.

Experience persuading when dealing with others inside and outside the department.

Ability to read, analyze and interpret professional journals, contracts and technical procedures.

Ability to write reports and correspondence.

Experience effectively presenting information and responding to questions from groups of customers.

Experience promoting an equitable, positive, and respectful work environment that values culture and diversity among all employees.

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I affirm that all information provided in my application including any uploaded documentation is true and accurate. I further affirm that I have personally reviewed, verified, and approved all content, including any content generated with the assistance of AI. I will provide all interview responses directly and in real-time without unauthorized assistance. I will not use AI avatars, external assistance in answering including computer-generated suggestions, or any recording and transcription tools during the interview process unless I have received prior approval from Human Resources for a disability-related reasonable accommodation.

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