Level II Technical Support Trainer

Qualifications

• Associates Degree in Communications, I.T. or Education OR experience in the Telecommunications industry providing troubleshooting related customer service, technical support or relevant training positions
• Established residency in Pennsylvania
• Valid PA Driver's License and good driving record
• Understanding of Cable TV, Internet, Digital Phone, Wi-Fi and home security -especially relating to equipment connectivity and functionality
• Commendable proficiency in using monitoring and troubleshooting tools such as ICOMS, SLICC, CAMP and iGlass
• Background of delivering quality, relevant, training - both hands-on and via Zoom methods; receiving excellent participant feedback
• Excellent Communications Skills - Oral and written
• Excellent Troubleshooting and Problem Solving Skills
• Excellent Project Management Skills
• Excellent Organizational and Time Management Skills
• Excellent Data Entry and Computer Skills – Microsoft Office Programs and Basecamp
• Ability to provide efficient and effective documentation and presentations
• Ability and willingness to continue learning all aspects of our service offerings and delivery methods, as well as relevant troubleshooting related skills from vendors and our Technical departments
• Ability to work independently as well as part of a team in a fast-paced environment
• Ability to adapt to change, create solutions and implement changes
• Ability to portray a cooperative, professional and positive attitude towards customers, management and fellow coworkers