Leisure Club Assistant

Holiday Inn Hemel Hempstead

Key Responsibilities

• Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.
• Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.
• Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.
• Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.
• Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.
• Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.
• Customer Service Experience: Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.
• First Aid Certification: Valid First Aid and CPR certification is highly desirable.
• Communication Skills: Excellent verbal and written communication skills.
• Team Player: Ability to work effectively within a team environment.
• Flexibility: Willingness to work various shifts, including evenings and weekends.
• Look at some of the Rewards and Benefits available at Valor
• We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.
• Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.
• If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at [email protected].
• Please note that employment is subject to proof of eligibility to work in the UK.

Desired Skills and Qualifications

What's in it for you?

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