Legal Performance Specialist

Job Overview:

Key Responsibilities:

• Handles difficult or complicated attorney tickets, issues or complaints with appropriate documentation and resolution. Follows up with client should the issue affect them
• Investigates inquiries regarding hearing report results, attorney performance and attorney history
• Manages various performance widgets to ensure timely resolution of compliance tasks
• Process and manage FTA's and Filtered attorneys; use trends and information gained to identify training needs and remediation
• Monitor Learning Management System for attorneys
• Assists with attorney services (calls, chats, tickets, emails, etc. from attorneys)
• Follows good customer service standards in all aspects of the job
• Identifies and suggests ideas for improving system and processes
• Attends weekly team meetings. Prepares and participates as appropriate
• Attorney training regarding our platform
• Performs other duties as assigned

Qualifications:

• Ability to plan, multi-task and manage time effectively
• Must have excellent verbal and written communication skills
• Solid computer skills
• Preferred
• AI Experience
• Legal Experience

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Starting Pay: $20.00 -20.00 per hour
• Schedule: Full-time Onsite, Monday through Friday, 8:00am to 4:30pm MST Application Closing Date: October 23, 2026, 11:59 PM MST

Preferred Qualifications

• Preferred