Leave of Absence Advisor

Role Type: Contract - 12 Months

Who We Are

What You'Ll Do

• Manage end-to-end intake and triage of new cases via HR systems and email, ensuring appropriate routing and escalation where required
• Support employees and managers through sickness absence and leave of absence processes, including occupational health coordination and reasonable adjustment cases
• Act as a primary point of contact for complex or sensitive queries, communicating clearly with stakeholders via phone and written correspondence
• Partner with HR and wider business teams to resolve cases efficiently, ensuring timely and compliant outcomes
• Maintain accurate case records and complete all required tracking, documentation and HR system updates
• Deliver high-quality service by meeting defined SLAs, quality standards and productivity targets while processing HR transactions accurately
• What you bring
• HR background with at least 3 years' experience in HR Advisor, HR Consultant or HR Business Partner roles, managing complex employee relations cases
• Strong employee relations case management experience, with a focus on sickness absence, occupational health and related workplace support processes
• Solid understanding of UK sickness absence frameworks and reasonable adjustment processes, including coordination with occupational health providers
• Strong communication skills, with the ability to engage effectively with employees, managers and senior stakeholders in writing and verbally
• Proven ability to manage multiple priorities in a fast-paced environment, demonstrating accuracy, organisation and strong problem-solving capability
• Experience using HR systems such as ServiceNow or Oracle HCM, alongside strong Microsoft Office skills, with confidence working through ambiguity and escalating appropriately
• What's Next?
• If you are ready to take the next step, apply now.
• Successful applicants will be contacted directly by a recruiter to discuss the role more.
• We are committed to creating an inclusive recruitment experience.
• If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help.
• Please feel free to contact us at
• adjustments@robertwalters.com
• to discuss how we can support you.
• *This position is being recruited on behalf of our client through our Outsourcing service line.
• Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent.
• We welcome applications from all candidates and are committed to providing equal opportunities.*