Leave Administrator

About the job

Key Responsibilities

• · Provide clients and their worksite employees administrative and consultative services for FMLA, State-specific leaves (e.g. CFRA), State Disability and/or group LTD/STD plans
• · Apply HR best practices in compliance with federal, state and/or local laws regarding Family and Medical Leave, ADA, state disability and group STD/LTD plans.
• · Determine eligibility, the applicable type of leave and status of leave under FMLA and state leave regulations taking into consideration regulatory requirements, company-specific requirements, and analysis of documentation received (medical, legal, etc.)
• · Determine and generate appropriate communications to comply with FMLA regulations state disability and group STD/LTD plans.
• · Review FMLA documentation for accuracy and completeness
• · Support clients and their worksite employees, primarily via phone and email.
• · Process new leaves and all daily follow-ups assigned
• · Communicate clearly and concisely with callers while educating them on leave concepts and necessary next steps
• · Resolve and respond to LOA inquiries received via telephone calls and e-mail in accordance with current standards and protocols.
• · Collaborate with third party administrators, vendors, Legal, Clients, and HR Services as needed.
• Keeps complete records of all LOA requests and maintains tracking and analysis of data
• · Demonstrate respect, sensitivity and understanding for the caller’s circumstance while maintaining professionalism at all times
• · Prioritize and organize daily responsibilities in order to meet all deadlines
• · Provide innovative ideas that can support the ongoing growth of the Leave Department
• · Responsible and accountable for maintaining and protecting personal health information. Must maintain a high level of confidentiality and abide by HIPAA rules and regulations.
• · Process all LOA requests in accordance with the Disability Management protocols and Federal and State regulations, production of wage reports for Vendor and also assist in collecting/providing any state required forms and mailings.
• · Provide support to the team in times of high volumes, staffing shortage, etc.
• · Ability to establish rapport with all levels of employees and must have the ability to work in a fast pace environment.

Required Skills & Experience

• · Bachelor's Degree or equivalent experience
• · 3-5 years’ experience in administering FML/State disability and other various leave of absences.
• · Case management system experience
• · Excellent interpersonal, verbal, and written communication skills. Must exercise diplomacy, discretion, sound judgment, and flexibility in varying situations, and must maintain confidentiality.
• Ability to work in a fast-paced environment.
• Excellent organization and time management skills required.
• Ability to independently plan, organize, prioritize, schedule, coordinate, and make decisions relating to assigned tasks and responsibilities.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Matching
• Paid Time Off (PTO)
• Paid Holidays
• Sick Leave
• Life Insurance
• Short-term Disability
• Remote Work