Learning & Quality Coordinator-InterContinental The Red Sea Resort

Job Purpose

Key Responsibilities

• Coordinate and schedule training sessions for all hotel departments.
• Prepare training calendars, attendance sheets, training materials, and related documents.
• Maintain accurate and up-to-date training records for all colleagues.
• Follow up with departments regarding mandatory and departmental training requirements.
• Support the implementation of IHG and hotel learning programs.
• Monitor training attendance and completion rates.
• Assist in preparing training reports and Learning & Development KPIs.
• Support quality audits and follow up on action plans and improvement areas.
• Coordinate colleague assessments, evaluations, and feedback related to training.
• Assist in organizing orientation and induction programs for new joiners.
• Ensure training documentation is properly filed and readily available for audits.
• Coordinate with department heads to identify training needs and requirements.

Qualifications & Skills

• Diploma or Bachelor's degree in Human Resources, Hospitality, Business Administration, or a related field.
• Previous experience in Learning & Development, Quality, HR, or hotel operations is preferred.
• Good communication and coordination skills.
• Strong organizational and time-management skills.
• Good command of English; Arabic is an advantage.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Ability to maintain accurate records and handle multiple tasks efficiently.
• Strong attention to detail and follow-up skills.

Additional Duties