Learning Operations Manager, Enterprise Learning Operations
Skills
About This Role
Operational Leadership
- Lead end-to-end learning operations across multiple sites, ensuring consistent, high-quality administrative support
- Establish and maintain operational standards, processes, and service level expectations
- Drive continuous improvement initiatives to increase efficiency and scalability
Multi-Site Scheduling & Coordination
- Oversee training schedules across Jebel Ali, Al Taweelah, and additional locations
- Balance capacity, learner demand, and operational constraints across sites
- Resolve scheduling conflicts and adapt quickly to changing priorities
Contractor & Vendor Coordination
- Manage contractor support across administrative and operational activities
- Oversee onboarding, performance management, and service delivery
- Ensure contractors meet quality and compliance expectations
Communication & Mailbox Management
- Own triage and response processes for learning operations communication channels
- Ensure timely, clear, and professional responses to learners and stakeholders
- Monitor volume, response times, and escalation pathways
Compliance & Quality Assurance
- Ensure all administrative processes align with client policies and standards
- Maintain documentation, audit trails, and operational records
- Support audit activities and implement corrective actions where needed
Team Leadership
- Lead and develop a team of Training Coordinators and administrative staff
- Set expectations, provide coaching, and drive performance
- Build a service-oriented, accountable team culture
- This role is based in the UAE, with regular on-site presence across multiple locations including Jebel Ali and Al Taweelah.
- Frequent travel between sites is required.
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