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Learning Experience Leader

TaskUs
Mohali, IND
Full-time
Junior · 2+ years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

Responsibilities

  • ● Conduct a study to identify training needs and schedule and facilitate appropriate
  • training sessions.
  • ● Create a plan to prioritize intervention for each type of training need.
  • ● Collaborate with the training manager in creating the training calendar for the year to
  • equip and fill in competency gaps.
  • ● Design, develop, implement, measure effectiveness, and track strategic and tactical
  • Leadership and Communications Skills Trainings.
  • ● Oversee and facilitate workshops and individual coaching sessions when appropriate.
  • ● Prepare training aides such as module summaries, videos, and presentations.
  • ● Train and guide new employees.
  • ● Develop monitoring systems to ensure that progress of all employees in the program is
  • being tracked.
  • ● Align with the established training strategy and determine the appropriate methodology
  • to be used.

Qualifications

  • ● At least 2+ years of working experience in the related field (training or teaching
  • experience), Communications Coaching/Process Training experience in either the BPO,
  • Contact Centre, KPO, or Digital Marketing industries.
  • ● Solid knowledge and experience in Language specific measures and interventions
  • ● Excellent facilitation skills
  • ● Strong English speaking and writing
  • ● Knowledge and experience on Effectiveness Measures for both language and
  • communications
  • ● Stakeholder Management Skills
  • ● Excellent Coaching Skills
  • How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
  • DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
  • We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

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