Learning Disability Caseworker - Health Enquiries

Learning Disability Caseworker – Health Enquiries What you’ll do You’ll manage complex health-related enquiries in person, on the telephone and by email/Teams. You will provide clear and accurate end-to-end advice, and challenge organisations such as hospitals, ICBs and other health authorities where needed. You’ll also: Support people through sensitive, high-risk and complex casework Apply safeguarding knowledge across adult and children’s cases Keep accurate case records and meet service quality standards Gather case studies and insight to support wider organisational change Share expertise with colleagues through guidance, training and support Contribute to analysis, learning and continuous improvement What we’re looking for You’ll bring: A strong commitment to improving the lives of people with a learning disability Experience delivering advice to under-represented groups Confidence handling complex cases and safeguarding concerns Emotional resilience, empathy and sound judgement Strong written and verbal communication skills Good understanding of confidentiality, data protection and accurate record keeping Confidence using CRM systems, Microsoft Teams and digital casework tools Why this role matters This isn’t just a job. It’s a chance to stand alongside people with a learning disability and their families, challenge injustice, and help build a more inclusive, safer future. Mencap is committed to safeguarding. Successful applicants will be subject to appropriate pre-employment checks, including references and an enhanced DBS check. These are temporary full time, 37.5 hours per week roles and are home-based, with occasional travel. Contract: Fixed term contract from September 2026 until 31 October 2027

Support people through sensitive, high-risk and complex casework

Apply safeguarding knowledge across adult and children’s cases

Keep accurate case records and meet service quality standards

Gather case studies and insight to support wider organisational change

Share expertise with colleagues through guidance, training and support

Contribute to analysis, learning and continuous improvement

A strong commitment to improving the lives of people with a learning disability

Experience delivering advice to under-represented groups

Confidence handling complex cases and safeguarding concerns

Emotional resilience, empathy and sound judgement

Strong written and verbal communication skills

Good understanding of confidentiality, data protection and accurate record keeping

Confidence using CRM systems, Microsoft Teams and digital casework tools

Benefits

Our vision is for the UK to be the best place in the world for people with a learning disability to live their lives to the full. We campaign for a fairer society. We work with families and partners to build inclusive communities. And we deliver the services people need to live their lives. Everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere. Everyone is expected to treat people well and make Mencap an inclusive organisation. Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes. Everywhere people will feel respected, valued, and safe to be themselves. We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Everyone is expected to treat people well and make Mencap an inclusive organisation.

Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes.

Everywhere people will feel respected, valued, and safe to be themselves.