Learning & Development Supervisor
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About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Our Team
Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.
Responsibilities
- The Learning & Development Supervisor is a culture champion within the People & Culture team, dedicated to supporting Four Seasons’ commitment to creating exceptional employee and guest experiences. This role helps foster a learning culture that empowers employees to realize their potential, deliver genuine hospitality, and uphold the values and standards of Four Seasons.
- Working closely with the Learning & Development Manager and department leaders, the Learning & Development Supervisor supports the design, coordination, and delivery of learning initiatives that enhance employee performance, engagement, and career growth. The role ensures the effective execution of onboarding, compliance, leadership development, service culture, and skills-based training programs, while maintaining alignment with Four Seasons service standards and business objectives.
What You Will Do
- Develop and implement the annual Learning & Development strategy in collaboration with the Learning & Development Manager.
- Manage and facilitate Embark and other core Four Seasons learning programs in collaboration with relevant presenters.
- Maintain and develop the Certified Departmental Trainer (CDT) programme and coach Departmental Trainers.
- Partner with the L&D Manager, Operational Leads to identify performance gaps and determine appropriate learning and development solutions.
- Manage mandatory, ethics, safety, compliance, and service-related learning requirements.
- Drive employee engagement, recognition, appreciation, wellbeing, and employee experience initiatives across the employee journey.
- Support employee services and P&C related initiatives in collaboration with People & Culture and operational teams.
- Manage learning and employee experience budgets, resources, systems, records, and external providers.
- Partner with the P&C Lead to drive hotel-wide learning, culture, employee experience.
What You Bring
Minimum 2 years of experience in a learning, training, talent development, human resources, or related role.
Degree or Diploma in Learning & Development, Human Resources, Organizational Development, Hospitality Management, Business Administration, Education, Psychology, or a related field preferred but not required.
Experience in hotel operations, preferably luxury hospitality or another customer-centric service environment will be an advantage.
Experience working with diverse cultures.
Excellent Presentation & facilitation skills
Strong communication, facilitation, coaching, influencing, and organizational skills.
A proactive, professional, and service-oriented approach.
Our Offering
Four Seasons believes in offering the best to the best; check out some of our amazing benefits!
An opportunity to be a part of a cohesive team with opportunities to build a successful career with global potential
The opportunity to engage in a diverse and challenging work environment
Complimentary and or Discounted Hotel Stays
Competitive Salary (Tax-Free)
Excellent Benefits Package that includes: Medical, Dental, and vision
Work Authorization
Hotel will apply for the work authorization for a successful candidate.
Requirements
- Minimum 2 years of experience in a learning, training, talent development, human resources, or related role.
- Degree or Diploma in Learning & Development, Human Resources, Organizational Development, Hospitality Management, Business Administration, Education, Psychology, or a related field preferred but not required.
- Experience in hotel operations, preferably luxury hospitality or another customer-centric service environment will be an advantage.
- Experience working with diverse cultures.
- Excellent Presentation & facilitation skills
- Strong communication, facilitation, coaching, influencing, and organizational skills.
- A proactive, professional, and service-oriented approach.
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