Learning & Development Supervisor

Role overview

Responsibilities

• Develop and implement the annual Learning & Development strategy in collaboration with the L&D Manager.
• Manage and facilitate Embark and other core Four Seasons learning programs with relevant presenters.
• Maintain the Certified Departmental Trainer programme and coach Departmental Trainers.
• Identify performance gaps with the L&D Manager and operational leads and determine suitable learning solutions.
• Manage mandatory ethics, safety, compliance, and service-related learning requirements.
• Drive employee engagement, recognition, appreciation, wellbeing, and employee experience initiatives.
• Support employee services and People & Culture initiatives with operational teams.
• Manage learning and employee experience budgets, resources, systems, records, and external providers.
• Partner with the People & Culture Lead on hotel-wide learning, culture, and employee experience.

What you bring

• At least two years of experience in learning, training, talent development, human resources, or a related role.
• A relevant degree or diploma is preferred but not required; listed fields include Learning & Development, Human Resources, Organizational Development, Hospitality Management, Business Administration, Education, and Psychology.
• Hotel operations experience, preferably in luxury hospitality or another customer-centric service environment, is advantageous.
• Experience working with diverse cultures.
• Excellent presentation and facilitation skills; strong communication, coaching, influencing, and organizational skills.
• A proactive, professional, and service-oriented approach.

Offering

• The employer describes career development opportunities and a diverse, challenging work environment.
• The offering includes complimentary or discounted hotel stays, a tax-free competitive salary, and medical, dental, and vision benefits.

Location

• The position is associated with Four Seasons Resort and Residences at The Pearl-Qatar in Doha.