Learning & Development Manager - MultiProp

Role summary

Position details

• Full-time management position at the West Bay Lagoon property in Doha, Qatar.
• The posting states that the role is not remote.

Education and experience

• High school diploma or GED and two years of hotel operations or related professional experience are required.
• A four-year degree in Human Resources, Business Administration, or a related major is preferred.
• Hotel-based hourly Generalist or HR Manager experience and hotel operations leadership experience are preferred.
• Multilingual experience is preferred.
• TC2 certification or an external adult learning/platform skills certification is preferred.

Learning delivery and compliance

• Deliver brand, service, core, and specified on-property training for hourly associates, supervisors, and leaders.
• Model brand pillars and verify management and non-management training follows standard operating procedures.
• Coordinate required training, identify participants, and follow up on completion.
• Prepare learning events and deliver content against program objectives using adult learning principles and audience-appropriate approaches.
• Use training technology and facilitation practices to maintain quality and manage the learning environment.
• Monitor required training compliance with HR and Operations Leaders using myLearning and Reports & Analytics.
• Record learning accurately in myLearning and maintain timely training records.

Leadership development and partnerships

• Advise users on the Leadership Learning Guide and related tools and assist with Performance Development Plans as appropriate.
• Support HR Leaders with Management Development & Readiness Process activities and ensure new leaders engage with Voyager, coaching, and required training.
• Consult with hotel and department leaders to understand challenges and provide learning solutions.
• Partner with General Managers, HR Leaders, and Operations Leaders to align learning with goals and balanced scorecard improvement.
• Support property-related problem resolution and performance issue management and keep stakeholders aligned on learning priorities.