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Learning & Development Manager

Radisson Hotel Group
Goa, IND
Full-time
Manager · 5–8 years experience
Onsite
Discovered 2 weeks ago

Full Job Posting

Qualifications

  • Bachelor's Degree in Hospitality Management, Human Resources, Learning & Development, Business Administration, or related field.
  • Professional certifications in Training, Coaching, Facilitation, or Talent Development preferred.
  • 5-8 years of Learning & Development or Human Resources experience within hospitality.
  • Minimum 2-3 years in a managerial training role.
  • Prior hotel pre-opening experience strongly preferred.
  • Experience with international hotel brands is an advantage.

Responsibilities

  • Pre-Opening Training Strategy & Planning
  • Develop and execute the overall pre-opening learning and development roadmap.
  • Create a detailed pre-opening training calendar covering all hotel departments.
  • Identify training needs for each department based on manning plans and operational requirements.
  • Coordinate with corporate and brand learning teams to implement mandatory brand training programs.
  • Establish learning systems, policies, procedures, and training documentation before hotel opening.
  • Prepare pre-opening learning budgets and track training expenses.
  • New Hire Orientation & Onboarding
  • Design and deliver impactful induction and orientation programs for all new employees.
  • Ensure all colleagues understand:
  • Brand values
  • Vision and mission
  • Hotel culture
  • Service standards
  • Code of conduct
  • Safety and security procedures
  • Conduct regular onboarding feedback sessions.
  • Monitor onboarding effectiveness and employee integration.
  • Departmental Skills Training
  • Partner with department heads to identify technical and operational skill requirements.
  • Develop training modules for:
  • Front Office
  • Housekeeping
  • Food & Beverage Service
  • Culinary
  • Engineering
  • Security
  • Finance
  • Sales & Marketing
  • Reservations
  • Spa and Recreation
  • Ensure Standard Operating Procedures (SOPs) are embedded within training programs.
  • Conduct training needs analysis and competency assessments.
  • Brand Standards & Service Excellence
  • Lead all hotel service culture initiatives.
  • Facilitate brand immersion and service excellence programs.
  • Ensure all employees are certified on:
  • Brand standards
  • Luxury/service culture expectations
  • Guest engagement practices
  • Quality assurance requirements
  • Conduct service audits and mystery guest readiness assessments before opening.
  • Drive consistent delivery of guest experience standards.
  • Compliance, Safety & Mandatory Training
  • Manage mandatory certifications and compliance training programs.
  • Ensure completion and tracking of:
  • Fire Life Safety (FLS)
  • POSH (Prevention of Sexual Harassment)
  • Food Safety & Hygiene
  • First Aid
  • Health & Safety
  • Information Security
  • Security Awareness
  • Emergency Response Procedures
  • Local statutory training requirements
  • Maintain accurate training records and audit documentation.
  • Leadership & Talent Development
  • Support leadership capability building across all management levels.
  • Design development programs for:
  • Supervisors
  • Assistant Managers
  • Department Heads
  • High-Potential Employees
  • Facilitate coaching and mentoring initiatives.
  • Support succession planning and career development frameworks.
  • Drive Individual Development Plans (IDPs).
  • Learning Management Systems (LMS)
  • Administer and maintain the hotel's Learning Management System.
  • Track training completion, certifications, and compliance status.
  • Generate monthly learning reports and dashboards.
  • Ensure training records remain audit-ready.
  • Drive digital learning adoption and e-learning engagement.
  • Pre-Opening Operational Readiness
  • Coordinate training schedules aligned with project timelines.
  • Ensure all associates are trained before operational activation.
  • Support:
  • Mock drills
  • Dry runs
  • Trial stays
  • Soft opening activities
  • Brand audits
  • Readiness assessments
  • Measure training effectiveness and readiness scores.
  • Employee Engagement & Culture Building
  • Partner with People & Culture to build a strong employer brand and workplace culture.
  • Conduct engagement workshops and culture sessions.
  • Support employee recognition programs.
  • Facilitate communication forums and team-building activities.
  • Promote diversity, inclusion, and colleague wellbeing initiatives.
  • Training Administration & Reporting
  • Prepare monthly training reports and KPI dashboards.
  • Track:
  • Training hours per employee
  • Compliance completion rates
  • Certification status
  • Training effectiveness scores
  • Guest service improvements
  • Present training insights to the Executive Committee.
  • Develop annual training plans and budgets.
  • Key Performance Indicators (KPIs)
  • 100% pre-opening training completion.
  • Brand certification compliance.
  • New hire onboarding effectiveness.
  • Employee engagement scores.
  • Guest satisfaction improvements attributable to training.
  • Audit and compliance scores.
  • Leadership development participation and success rates.
  • Learning management system utilization.
  • Training budget adherence.
  • Education

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