ashby
Learning & Development Lead, Operations
Physical Intelligence
San Francisco, USA
Full-time
Lead
Onsite
Discovered 1 weeks ago
Full Job Posting
Responsibilities
- Operator Trials & Readiness
- Own the operator work-trial program and ensure candidates are evaluated consistently.
- Maintain clear trial standards, evaluator guidance, and scoring criteria.
- Partner with recruiting and operations to continuously improve what the trial predicts about future operator success.
- New-Hire Onboarding
- Build and run onboarding from day one through the first 30–60 days.
- Define what an operator should know and be able to do at each stage of ramp.
- Create training plans, checklists, certification steps, and readiness milestones.
- Identify struggling operators early and create clear paths for remediation.
- Continuously improve time-to-productivity for new hires.
- New Workflow Training
- Partner with researchers and operations teams when new robot tasks, systems, or processes are introduced.
- Learn new workflows quickly and translate them into clear training materials and operating instructions.
- Design the rollout plan needed to train a large operator population quickly.
- Track who has been trained and verify that the training actually resulted in correct execution.
- Maintain consistency as training expands across shifts, teams, and locations.
- Training Operations
- Maintain a clear training calendar and ensure training happens when required.
- Coordinate trainers, operators, shift leads, and researchers.
- Keep training materials current as workflows change.
- Build repeatable processes so training does not depend on tribal knowledge.
- Track training completion, readiness, and performance metrics.
- Continuous Improvement
- Use operator performance data and feedback to identify gaps in training.
- Work with operations leaders to understand recurring quality or productivity issues.
- Determine whether problems are caused by training, instructions, process, tooling, or something else.
- Continuously simplify and improve how operators learn.
- What We're Looking For
- Experience owning training, onboarding, or workforce development programs for hourly or frontline employees.
- Demonstrated ability to get new employees productive quickly.
- Experience building structured ramp programs with clear milestones and standards.
- Strong operational organization and follow-through.
- Able to turn ambiguous or technical workflows into simple, teachable processes.
- Comfortable managing trainers, who are responsible for training large groups of people on new procedures under tight timelines.
- Strong written and verbal communication.
- Able to work effectively with both highly technical stakeholders, trainers, and frontline operators.
- Comfortable in an environment where processes and requirements change frequently.
- Uses data and observation to improve training rather than relying only on subjective feedback.
- Experience in robotics is not required.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Qualifications
- Experience owning training, onboarding, or workforce development programs for hourly or frontline employees.
- Demonstrated ability to get new employees productive quickly.
- Experience building structured ramp programs with clear milestones and standards.
- Strong operational organization and follow-through.
- Able to turn ambiguous or technical workflows into simple, teachable processes.
- Comfortable managing trainers, who are responsible for training large groups of people on new procedures under tight timelines.
- Strong written and verbal communication.
- Able to work effectively with both highly technical stakeholders, trainers, and frontline operators.
- Comfortable in an environment where processes and requirements change frequently.
- Uses data and observation to improve training rather than relying only on subjective feedback.
- Experience in robotics is not required.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
About Physical Intelligence
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