Learning & Development Coordinator

Role overview

Learning & Development

• Coordinate the hotel's annual Learning & Development plan and internal training programs, workshops, and learning activities.
• Prepare monthly training calendars and coordinate induction and orientation for new employees.
• Support departmental trainers with session preparation and delivery; maintain training materials, presentations, manuals, and learning resources.
• Monitor employee attendance and participation; follow up on external training and workplace application of learning.
• Promote e-learning and digital learning platforms across the hotel.
• Identify training needs based on performance reviews, guest feedback, audits, and departmental requirements.

Administration and documentation

• Maintain accurate employee training records and files.
• Prepare attendance sheets, evaluations, certificates, and related documentation.
• Prepare monthly Learning & Development reports and statistics.
• Assist with preparation and monitoring of the Learning & Development budget.
• Ensure training activities comply with hotel and Accor standards.

Quality and employee development

• Support hotel quality improvement initiatives, internal audits, quality inspections, and follow-up action plans.
• Help departments implement corrective and improvement actions related to training and quality.
• Work with department heads and supervisors to improve employee performance and service standards.
• Support individual development plans, help managers identify development needs, and support coaching and feedback initiatives.
• Encourage continuous learning and professional development.

Coordination and communication

• Coordinate with the General Manager, department heads, People & Culture, and regional or area Learning & Development teams as required.
• Communicate training schedules, programs, and updates to relevant departments.
• Build working relationships with employees, managers, and external training providers.

Qualifications

• Bachelor's degree in human resources, business administration, hospitality management, education, or a related field.
• At least two years of relevant training and development experience, preferably in a hotel environment.
• Previous experience in Learning & Development, training, human resources, or a similar role; hospitality experience is preferred.
• Knowledge of training principles, learning methods, employee development practices, hotel operations, and service standards.
• Excellent verbal and written English communication skills and good command of Microsoft Office.
• Strong organization, time management, interpersonal, coaching, and presentation skills; ability to manage competing tasks and deadlines and work across diverse cultures.
• Additional languages are a plus.

Key competencies

• Positive attitude and professional approach; teamwork and collaboration.
• Coaching, facilitation, communication, and interpersonal skills.
• Attention to detail, flexibility, and adaptability in a fast-paced hotel environment.
• Commitment to employee development and service excellence.

About Accor