Learning Associate - Saudi Nat
Skills
About This Role
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- The Learning Associate/Trainer is responsible for the coordination and execution of training for all process paths in the Fulfilment Center.
- Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building.
- The Trainer assists in driving the success training plans and supporting the needs of the Fulfilment Center workforce.
- Key job responsibilities
- Willing to work flexible schedules/shifts
- Act as a supervisor for Instructors and Peer Trainers with new hires
- Deliver Instructor training, observation and coaching to the MENA Standard
- Ensure training records are kept up to date through the console
- Ensure MENA training materials are kept and delivered against MENA standard and provide a positive learning experience
- Use and analyze data on a daily basis to improve NH learning experience
- Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
- Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
- Work with operations on a skill matrix to highlight gaps for critical role training
- Support operations with the delivery of critical role training
- Improve processes from gathering feedback and analyzing data
- Support the recruitment of Instructors and Peer Trainers
- Attend meetings when required and provide information required
- Work in partnership with the agency managers to improve new hire performance
- Support MENA level projects with feedback and improvements
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- Experience with written and verbal communication and presentation
- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)
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- Speak, write, and read fluently in English
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
- If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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