Learning and development Manager

Role overview

Responsibilities

• Design, plan, and deliver hotel training aligned with corporate goals and industry standards, covering harassment-free workplace, diversity, orientation, leadership, and service.
• Meet with department managers, trainers, and team members to review performance trends, develop action plans, and recognize achievements.
• Assess current training, identify improvement opportunities, and recommend solutions for department needs.
• Track, maintain, and audit individual team member training records using designated systems and tools.
• Manage department training programs, including alcohol awareness, food safety, job skills checklists, and educational assistance.
• Supervise and support team members, monitor performance, provide coaching, and foster a positive, productive work environment.

Qualities sought

• Hilton highlights hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline as qualities for team members.

About Hilton