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Learning And Development Manager
Sadarah Al Taam
Riyadh, KSA
Full time
Management
1 months ago
Learning StrategyTalent DevelopmentInstructional DesignPerformance ManagementTraining Needs AnalysisLMS Administration
Free
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Learning StrategyTalent DevelopmentInstructional Design
About the Role
Key Responsibilities 1. Training Strategy & Planning Develop and implement a comprehensive L&D strategy aligned with business goals. Identify training needs through performance evaluations, audits, and operational feedback.
Key Skills for This Role
Learning StrategyTalent DevelopmentInstructional DesignPerformance ManagementTraining Needs AnalysisLMS Administration
Full Job Posting
1. Training Strategy & Planning
- Develop and implement a comprehensive L&D strategy aligned with business goals.
- Identify training needs through performance evaluations, audits, and operational feedback.
- Create annual training plans and budgets for all F&B departments.
2. Program Development
- Design and deliver training programs for:
- Customer service excellence
- Food safety and hygiene standards (e.g., HACCP)
- Product knowledge (menu, ingredients, upselling techniques)
- Leadership and management development
- Develop onboarding and orientation programs for new hires.
3. Training Delivery
- Conduct in-house training sessions, workshops, and coaching programs.
- Coordinate with external training providers when required.
- Ensure training materials are updated and relevant to current operations.
4. Performance & Evaluation
- Monitor and evaluate the effectiveness of training programs using KPIs and feedback.
- Track employee progress and maintain training records.
- Recommend improvements based on assessment results.
5. Compliance & Standards
- Ensure all training complies with company policies and local regulations.
- Maintain high standards of food safety, hygiene, and workplace safety.
- Support audits and inspections through proper training documentation.
6. Leadership Development
- Identify high-potential employees and create succession plans.
- Develop leadership training programs for supervisors and managers.
- Coach department heads on team development and performance improvement.
7. Collaboration
- Work closely with Operations, HR, and Quality Assurance teams.
- Align training initiatives with brand standards and service expectations.
- Support new outlet openings with pre-opening training programs.
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